Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at chimpyteesshop@gmail.com. Please note that returns will need to be sent to the following address:
Chimpy Tees
140 Columbia Street
Highlannd Park, NJ 08904
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at chimpyteesshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chimpy.tees@gmail.com.
Return & Refund Policy
Return & Refund Policy
30 Day Money Back Guarantee:
We hope you love your purchase, but if for any reason you are not satisfied, you can return your item(s) for a refund within 30 days of delivery.
- To be eligible for a return: Item(s) must be in brand new, unworn condition, not washed, dirty, have makeup stains, smell of smoke or perfume, or show any other signs of wear. We will not re-ship items sent to us that are ineligible for a return.
- Returns will be refunded to the original payment method within 7-14 days minus a 10% restocking fee of the product price and original shipping charges (or actual shipping costs if a free shipping discount code was used).
- You are responsible for the shipment of returning any items to us including return postage. Chimpy Tees is not responsible if your return package is lost or damaged on its way back to us. We strongly recommend using a trackable package option so you can confirm delivery. If you did not use a tracking or delivery confirmation service and your package is not received by us, there is nothing we can do about it.
- Orders that are returned to us undeliverable may be re-shipped after paying for the re-shipment costs or may be refunded at the customer's request. Our standard fees associated with refunds apply as mentioned above.
To initiate a return:
Mail the item(s) along with a note that includes your name, order number, email address used to place the order, or any other identifying information to: